Wipro Job Openings 2023: Wipro invites online applications from eligible and qualified candidates for the post of Technical Lead. The company recruits the applicants as per the need. Interested candidates can apply for the post before its last date.
Wipro Job Qualification 2023:
The applicants should have a relevant qualification that suits the above-mentioned posts.
Roles & Responsibilities:
Oversee and support the process by reviewing daily transactions based on performance parameters.
Review the performance dashboard and the scores for the team.
Support the team in improving performance parameters by providing technical support and process guidance.
Record, track, and document all queries received, problem-solving steps taken, and total successful and unsuccessful resolutions.
Handle technical escalations through effective diagnosis and troubleshooting of client queries.
Manage and resolve technical roadblocks and escalations as per SLA and quality requirements.
If unable to resolve the issues, timely escalate the issues to TA and SES.
Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions.
Build people’s capability to ensure operational excellence and maintain superior customer service levels for the existing account or client.
Mentor and guide production specialists on improving technical knowledge.
Collate trainings to be conducted as a triage to bridge the skill gaps identified through interviews with the Production Specialist
Develop and conduct trainings (triages) within products for production specialists as per target
Behavioral Competencies:
Domain Knowledge
Collaborative working
Problem solving and decision making
Attention to Detail
Execution Excellence
Stakeholder Management
Client (Internal) Centricity
Effective Communication
How to Apply for Wipro Jobs 2023?
Go to the official site https://www.wipro.com/
Click on the careers option.
Search the job with a relevant keyword.
And read the job details carefully.
Click the apply button and fill out the details.
After filling out the details, submit the application form.
Notification Link
https://careers.wipro.com/global-india/jobs/3034238?lang=en-us&previousLocale=en-US
Official Site
